1. Introduction

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These Terms & Conditions apply to all bookings, services, inspections, diagnostics, repairs, mobile visits, quotations, payments, and website use involving 247Aircons, a trading brand of 247 Automotive Services Ltd.

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By using our website, making a booking, accepting a quote, allowing us to inspect or work on a vehicle, making payment, or using any of our services, you agree to these Terms & Conditions.

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These Terms should be read together with our:

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• Privacy Policy

• Cookie Policy

• Refund Policy

• Environmental Policy

• Complaints Policy, where applicable

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If there is any conflict between these Terms and a separate written agreement signed by 247 Automotive Services Ltd, the separate written agreement will take priority for that specific service.

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2. Definitions

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In these Terms:

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“247Aircons”, “we”, “us”, “our” means 247Aircons, a trading brand of 247 Automotive Services Ltd.

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“Customer”, “you”, “your” means the person, business, organisation, fleet operator, or authorised representative booking or receiving our services.

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“Vehicle” means the car, van, commercial vehicle, fleet vehicle, or other vehicle we are asked to inspect, diagnose, service, or repair.

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“Service” means any work carried out by us, including but not limited to air conditioning regas, diagnostics, leak checks, system testing, antibacterial treatment, cabin refresh, refrigerant recovery, refrigerant handling, or related air conditioning work.

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“Booking” means an appointment request submitted online, by phone, by message, manually by staff, or through any booking platform used by us.

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“Technician” means a person authorised by us to attend, inspect, diagnose, or work on a vehicle.

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“Website” means www.247aircons.co.uk and any related booking, contact, or payment pages operated by or for 247Aircons.

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3. About 247Aircons

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247Aircons provides mobile vehicle air conditioning services, including consumer and commercial air conditioning services. Internal price/service records identify consumer and commercial aircon services, refrigerant options, UV dye and lubrication, antibacterial cabin refresh, pollen filter services, final system testing, leak stop additive, valve core replacement, and related aircon consumables.

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We may provide services at customer addresses, workplaces, fleet locations, yards, commercial sites, or other locations agreed at the time of booking.

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4. Website Use

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You must use our website lawfully and must not:

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• Submit false, misleading, abusive, or fraudulent information.

• Attempt to interfere with the website, booking system, forms, or payment systems.

• Use the website to make fake bookings.

• Copy website content without permission.

• Attempt to access any restricted business, admin, or technician systems.

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We may update, suspend, restrict, or remove parts of the website at any time.

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5. Booking Process

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Bookings may be made through our website, by phone, by message, manually by staff, or through another approved booking route.

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Internal booking logic confirms that bookings may come from Wix or be manually entered by an admin/staff member. It also confirms that the system checks for duplicate bookings using booking/job/customer details before continuing the booking process.

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When making a booking, you must provide accurate information, including:

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• Full name

• Contact number

• Email address, where requested

• Service address or vehicle location

• Vehicle registration

• Vehicle make/model, where requested

• Required service

• Any known air conditioning faults

• Any access restrictions

• Any parking or site instructions

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A booking request is not always a guaranteed confirmed appointment until accepted or confirmed by us.

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6. Booking Confirmation

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We may confirm bookings by email, text message, phone call, booking platform notification, invoice, or verbal confirmation.

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A booking may be declined, delayed, rearranged, or cancelled if:

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• Vehicle details are incorrect.

• The location is outside our service area.

• Technician availability changes.

• The required refrigerant, parts, tools, or equipment are unavailable.

• The booking appears to be duplicated.

• The customer cannot be contacted.

• Weather, access, safety, or site conditions prevent the work.

• We reasonably believe the service is unsuitable for the vehicle or situation.

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7. Technician Assignment and Arrival Times

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Technician allocation may not be immediate. Internal booking logic states that technicians may not be assigned until the night before for first-half-of-day bookings and the morning for second-half-of-day bookings.

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Any appointment time or arrival window is an estimate unless we expressly confirm otherwise in writing.

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We will try to attend within the agreed window, but we are not responsible for delays caused by:

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• Traffic

• Previous jobs overrunning

• Weather

• Vehicle access issues

• Incorrect customer details

• Emergency changes

• Equipment issues

• Refrigerant/stock availability

• Events outside our reasonable control

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8. Customer Responsibilities

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You are responsible for ensuring that:

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• The vehicle is available at the agreed location and time.

• The technician has safe and legal access to the vehicle.

• The vehicle is parked somewhere suitable for mobile work.

• You have permission for work to be carried out at the location.

• You have authority to approve work on the vehicle.

• The vehicle is not in a dangerous or unsuitable location.

• The technician can access the bonnet, engine bay, cabin, and relevant A/C components.

• Any known faults, leaks, previous repairs, or failed diagnostics are disclosed before work starts.

• Payment is made when due.

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If you fail to meet these responsibilities, we may cancel, rearrange, or charge for the booking.

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9. Mobile Service Access Requirements

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Because we provide mobile services, suitable access is required.

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We may refuse or stop work where:

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• The vehicle is parked on an unsafe road.

• The vehicle is in a restricted car park.

• The vehicle is in an underground or enclosed location unsuitable for the service.

• There is insufficient space around the vehicle.

• The technician cannot safely use equipment.

• The customer is unavailable when required.

• Keys, locking wheel access, bonnet access, or cabin access are unavailable.

• Site rules prevent work being carried out.

• Weather conditions make the job unsafe or unsuitable.

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If we attend and cannot carry out the service because of access, safety, customer absence, incorrect details, or vehicle unavailability, a call-out, cancellation, or attendance charge may apply.

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10. Services Provided

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Services may include, but are not limited to:

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• Air conditioning regas

• R134a refrigerant service

• R1234yf refrigerant service

• System vacuuming

• Moisture removal

• Refrigerant added

• UV dye and lubrication

• Antibacterial A/C deodoriser

• Cabin refresh

• Pollen filter clean or replacement

• Cooling fan operation check

• Final system test

• Leak checks

• Diagnostic inspection

• Further fault identification

• Refrigerant recovery

• Commercial/fleet air conditioning support

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Your internal worksheet records service items including R134a/R1234yf refrigerant added, system vacuuming and moisture removal, antibacterial deodoriser, UV dye and lubrication, A/C function result, weak performance, and fault detected/further inspection needed.

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11. Air Conditioning Regas Disclaimer

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A regas is not a guaranteed repair for every air conditioning fault.

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A regas may restore cooling where the system is low on refrigerant and otherwise functioning correctly. It will not repair:

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• Leaks

• Compressor faults

• Condenser damage

• Evaporator faults

• Pressure sensor faults

• Electrical faults

• Climate control faults

• Fan faults

• Blockages

• Damaged pipes or seals

• Previous poor repairs

• System contamination

• Control module faults

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If your vehicle has an underlying fault, the A/C system may stop cooling again after the service. This does not automatically mean the service was carried out incorrectly.

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12. Leak and Fault Limitations

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Vehicle air conditioning systems can lose refrigerant due to leaks, age, damaged components, failed seals, corrosion, impact damage, or component failure.

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Unless we have specifically agreed to carry out a full leak diagnosis or repair, our service may not identify every fault.

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Small leaks, intermittent leaks, hidden leaks, and pressure-dependent leaks may not be visible at the time of service.

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A successful vacuum test, pressure check, UV dye application, or initial cooling result does not guarantee that the system is permanently leak-free.

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13. Diagnostic Services

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Where diagnostic work is carried out, we will use reasonable skill and care to identify likely faults.

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Diagnostics may involve:

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• Visual checks

• Pressure checks

• Temperature checks

• System performance checks

• Refrigerant-related checks

• UV dye inspection

• Functional testing

• Customer fault-history review

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Diagnostic findings are based on the condition of the vehicle at the time of inspection. Further faults may become apparent after additional testing, after refrigerant is added, after the system is operated, or after components are removed.

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A diagnostic fee is payable for inspection and fault-finding time, whether or not the customer proceeds with repair work.

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14. Add-ons, Consumables and Parts

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Additional services, parts, and consumables may be offered, including antibacterial treatment, UV dye, lubrication, cabin/pollen filter services, leak stop additive, air fresheners, valve cores, and related air conditioning products. Your internal pricing document identifies several of these add-ons and services.

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Additional items are chargeable unless expressly included in the quoted service.

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Once refrigerant, additives, treatments, cleaning products, parts, or consumables have been used, they cannot normally be refunded unless required by law or unless we agree otherwise.

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15. Prices and Quotes

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Prices may be displayed on the website, quoted by phone, quoted by message, shown in a booking system, or provided on an invoice.

Prices may vary depending on:

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• Vehicle type

• Refrigerant type

• Required gas quantity

• Service type

• Add-ons

• Diagnosis required

• Location

• Commercial/fleet requirements

• Parts or consumables required

• Additional faults found

A quote is based on the information available at the time. If the vehicle details are wrong, the required refrigerant is different, or additional work is required, the price may change.

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We will explain additional charges before carrying out additional chargeable work where reasonably possible.

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16. Payment Terms

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Payment is due when requested by us.

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Depending on the booking type, payment may be required:

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• In advance

• At the time of booking

• Before the technician attends

• On completion of the service

• On invoice, for approved commercial accounts

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Internal booking logic confirms that the system checks whether a booking has been paid online and updates payment status where applicable.

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Accepted payment methods may include card, bank transfer, cash, or other methods approved by us.

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Invoices may be issued for completed work. Your internal invoice sheet identifies invoice summaries and payment details under 247Aircons Mobile Aircon Invoice.

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We may refuse further work, withhold non-essential documentation, or pursue unpaid amounts where payment is not made.

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17. Deposits and Advance Payments

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We may require a deposit or full payment before confirming a booking.

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Deposits may be used to cover:

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• Technician time

• Reserved appointment slots

• Travel

• Admin time

• Ordered parts

• Refrigerant/consumable allocation

• Short-notice booking risk

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Deposit refund rules are set out in our Refund Policy and may depend on notice given, attendance, work started, and costs already incurred.

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18. Cancellation and Rescheduling

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You must give reasonable notice if you need to cancel or reschedule.

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We may charge a fee where:

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• Cancellation is made at short notice.

• The technician is already travelling or has arrived.

• The customer is not present or contactable.

• The vehicle is unavailable.

• The address or vehicle details are incorrect.

• Access is refused or unavailable.

• A booked slot has been reserved and cannot be reallocated.

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We may cancel or rearrange a booking due to:

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• Weather

• Safety concerns

• Technician illness

• Equipment issues

• Stock/refrigerant availability

• Vehicle unsuitability

• Incorrect booking information

• Events outside our control

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Further refund details should be read in our Refund Policy.

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19. No-Show and Failed Attendance

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A no-show or failed attendance may occur where:

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• You are not present when required.

• The vehicle is not available.

• The technician cannot access the vehicle.

• The address is incorrect.

• We cannot contact you.

• The vehicle is not in a safe or legal place for work.

• Site staff deny access.

• You cancel after the technician has already travelled.

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In these cases, we may charge an attendance fee, retain a deposit, or treat the booking as cancelled.

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20. Weather and Safety

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We may stop, delay, or rearrange work where weather or site conditions make work unsafe or unsuitable.

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This may include:

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• Heavy rain

• Strong wind

• Lightning

• Unsafe roadside conditions

• Poor visibility

• Flooding

• Extreme heat or cold

• Unsafe customer premises

• Aggressive behaviour

• Hazardous working conditions

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Technician safety takes priority over appointment completion.

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21. Vehicle Condition

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You acknowledge that vehicle air conditioning systems may already have faults before we attend.

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We are not responsible for pre-existing faults, hidden defects, previous poor repairs, corrosion, damaged components, wear and tear, or faults unrelated to our workmanship.

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If a component fails during normal testing because it was already weak, damaged, corroded, leaking, or defective, we are not automatically responsible for that failure.

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22. Customer Approval for Work

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By allowing our technician to begin work, you confirm that you:

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• Are the vehicle owner, keeper, business representative, or authorised person.

• Have permission to approve the work.

• Understand the quoted or agreed charges.

• Understand that further faults may be found.

• Accept these Terms.

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If further work is needed, we may provide a quote or recommendation. We are not required to complete additional work unless accepted by us and paid for by you.

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23. Warranty and Workmanship

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We will carry out services with reasonable skill and care.

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Any workmanship warranty applies only to the specific work carried out by us.

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Warranty does not cover:

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• Pre-existing faults

• Leaks not caused by our workmanship

• Failed components

• Electrical faults

• Compressor failure

• Condenser damage

• Evaporator leaks

• Stone damage

• Corrosion

• Wear and tear

• Misuse

• Customer-supplied parts

• Third-party interference

• Work carried out by another garage or technician after our service

• Refrigerant loss caused by an existing or later-developing leak

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A warranty claim may require inspection by us before any remedy is agreed.

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24. Refunds

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Refunds are handled under our Refund Policy.

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A refund will not automatically be due just because:

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• The vehicle has an underlying fault.

• The air conditioning stops working later due to a leak.

• The customer expected a regas to fix a non-regas fault.

• The vehicle requires further diagnosis.

• The customer gave incorrect vehicle or service information.

• Access was unavailable.

• Work was carried out correctly but the system has another defect.

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Where we fail to provide a paid service due to our own fault, we will review the matter fairly and may offer a refund, partial refund, reattendance, credit, or other remedy depending on the circumstances.

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25. Fleet and Commercial Customers

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Commercial and fleet customers may be subject to additional terms, including service schedules, account payment terms, vehicle availability requirements, compliance records, minimum vehicle quantities, and planned maintenance arrangements.

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Where a written commercial agreement exists, that agreement may override these standard Terms for that specific account.

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Fleet customers are responsible for ensuring vehicles are available, accessible, and ready for inspection or service at the agreed time.

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26. Refrigerant Handling and Environmental Responsibility

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We aim to handle refrigerants responsibly and in line with applicable environmental and regulatory obligations.

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Your internal refrigerant recovery material states that refrigerant such as R134a/R1234yf must be recovered before vehicles are crushed or shredded, and refers to risks including enforcement, fines, licence suspension, audit failure, and insurance issues.

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Customers must not ask us to vent refrigerant unlawfully or carry out unsafe or non-compliant work.

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We may refuse work where we believe it would breach legal, safety, environmental, or professional standards.

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27. Records, Invoices and Job Information

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We may create and retain booking records, job records, invoices, service notes, diagnostic findings, payment records, vehicle details, and customer contact records.

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Internal system planning includes booking IDs, job IDs, invoice IDs, payment IDs, staff/technician IDs, SKU IDs, batch IDs, cylinder IDs, and event records such as booking created, job confirmed, inventory reserved, and other operational actions.

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Personal data is handled in accordance with our Privacy Policy.

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28. Photos, Evidence and Service Notes

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We may take notes, readings, photos, or other records where reasonably needed for:

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• Diagnostics

• Proof of attendance

• Service records

• Warranty assessment

• Complaint handling

• Invoice support

• Internal quality control

• Compliance records

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We will handle personal data in accordance with our Privacy Policy.

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29. Complaints

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If you are unhappy with our service, you should contact us as soon as possible with:

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• Your name

• Contact details

• Vehicle registration

• Booking date

• Invoice or booking reference, if available

• Description of the issue

• Photos/videos, where relevant

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We will review complaints fairly and may request inspection of the vehicle before deciding on any remedy.

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You must give us a reasonable opportunity to inspect and resolve the issue before arranging third-party work if you expect us to consider liability.

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30. Limitation of Liability

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Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

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Subject to that, we are not liable for:

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• Pre-existing vehicle faults

• Hidden defects

• Wear and tear

• Loss caused by incorrect customer information

• Missed appointments caused by customer failure

• Loss of use of vehicle

• Loss of profit

• Business interruption

• Indirect or consequential loss

• Third-party repairs carried out without giving us reasonable opportunity to inspect

• Faults unrelated to our work

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Our liability will be limited to the amount paid for the specific service giving rise to the claim, unless the law requires otherwise.

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31. Events Outside Our Control

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We are not responsible for delay or failure caused by events outside our reasonable control, including:

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• Severe weather

• Road closures

• Traffic incidents

• Illness

• Equipment failure

• Supply shortages

• Power or internet failure

• Payment platform issues

• Acts of government or regulators

• Accidents

• Safety incidents

• Any event we could not reasonably prevent

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32. Refusal of Service

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We may refuse, stop, or cancel a service where:

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• The customer is abusive, threatening, or aggressive.

• The location is unsafe.

• The vehicle is unsafe to work on.

• The requested work is unlawful or non-compliant.

• Required information is missing or false.

• Payment is refused.

• We believe the booking is fraudulent.

• The customer repeatedly cancels or fails appointments.

• The job is outside our capability, equipment, or service scope.

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33. Intellectual Property

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All website content, branding, text, logos, images, service descriptions, documents, templates, and materials belong to 247Aircons, 247 Automotive Services Ltd, or their licensors unless stated otherwise.

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You may not copy, reproduce, adapt, sell, or use our content for commercial purposes without written permission.

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34. Links to Other Websites

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Our website may contain links to third-party websites, booking platforms, maps, payment providers, social media platforms, or other services.

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We are not responsible for the content, security, availability, or policies of third-party websites.

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35. Changes to These Terms

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We may update these Terms at any time.

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The version displayed on our website at the time of booking or service will normally apply unless a separate written agreement states otherwise.

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36. Governing Law

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These Terms are governed by the laws of England and Wales.

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Any dispute will be handled by the courts of England and Wales, unless consumer law gives you the right to bring proceedings elsewhere.

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37. Contact Details

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247Aircons

Trading brand of 247 Automotive Services Ltd
Website: www.247aircons.co.uk
Phone: 01942 800162

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For complaints, booking issues, refund requests, or service queries, contact us using the details provided on our website.